SUMMARY
- Zomato CEO Goyal worked as a delivery agent to understand delivery partners’ challenges firsthand.
- He criticized malls for poor treatment of delivery agents, urging more humane working conditions.
- Zomato’s Q1 FY25 net profit surged 5X YoY to ₹253 crore, with 74% revenue growth.
Deepinder Goyal, the CEO of food-tech giant Zomato, described his personal experience as a delivery agent while picking up orders for Zomato itself, and stated that malls should be “more humane” towards delivery partners.
To get a firsthand understanding of the difficulties faced by delivery executives when dropping off orders, Goyal and his wife Grecia Munoz became delivery partners in Gurugram. The couple posted a video on Instagram in which Goyal revealed that, while delivering food, he was told to use the stairs and was not permitted to enter a mall.
Goyal shared his experience, saying, “During my second order, I realized that we need to work with malls more closely to improve working conditions for all delivery partners. And malls also need to be more humane to delivery partners. What do you think?”
In the footage, Goyal can be seen walking toward the mall’s entrance while wearing a red Zomato delivery uniform. He can be seen in the footage exchanging a few words with the security officers, who point him in the direction of a side stairway. After that, he asks whether there are any special elevators for delivery executives and then goes up the steps on the third floor, where the restaurant is located.
The company aims to strengthen its revenue by focusing on the going-out business. As part of this strategy, Zomato has acquired Paytm’s event and movie ticketing subsidiaries and launched the “Book Now, Sell Anytime” feature, allowing users to sell tickets for any live event purchased through the Zomato app.
In Q1 FY25, the firm‘s consolidated net profit increased 5x year over year (YoY) to ₹253 crore, while operating revenue increased 74% YoY to ₹4,206 crore.
