SUMMARY
- Fairwork India Ratings 2024 reveal poor gig worker conditions for Porter, Ola, and Uber.
- BigBasket, Swiggy, Urban Company, and Zomato top the rankings with better labor standards & conditions.
- Only BigBasket and Urban Company meet Fair Pay criteria, ensuring local minimum wage post-expenses.
The International Institute of Information Technology Bangalore (IIIT-B)’s Centre for IT and Public Policy (CITAPP), in coordination with Oxford University, and the Fairwork India Team, have jointly produced the Fairwork India Ratings 2024.
According to the Fairwork India Ratings this year, logistics company Porter, Ola, and Uber, as well as mobility firms, ranked lowest for gig worker working conditions.
The assessment evaluated eleven systems, including Amazon Flex, Bigbasket, BluSmart, Flipkart, Ola, Porter, Swiggy, Uber, Urban Company, Zepto, and Zomato, from a variety of industries, including logistics, food delivery, and transportation. Together with Swiggy, Urban Company, and Zomato, all of which scored six points, BigBasket—owned by Tata Digital—has emerged as the top performer in the Fairwork Index.
The research also emphasizes that, when it comes to enforcing a minimum wage policy that guarantees that all workers receive at least the local minimum pay after work-related expenses, only BigBasket and Urban Company received first place under the Fair Pay category.
BigBasket, the top-ranked company on Fairwork, recently declared that it is fully converting to fast commerce. Swiggy is getting ready for its IPO in the meanwhile. Urban Company, which topped the rankings in 2022, has been in the spotlight lately due to ESOP buybacks and many secondary offers. With a market capitalization of about $30 billion, Zomato—a software business known for its valuation—is presently the most valuable in India.
With a score of six out of ten in the 2023 Fairwork Ratings, BigBasket came in first, followed by BluSmart, Swiggy, Urban Company, and Zomato, who all received five. Zepto scored four, Flipkart scored three, Amazon Flex scored two, and Uber and Dunzo scored one. Ola and Porter were awarded 0 marks, indicating notable disparities in the working conditions experienced by gig workers.
