SUMMARY
- LiaPlus AI has raised Rs 2 crore in a seed funding round led by Inflection Point Ventures, with participation from Chandigarh Angel Network and Growth91, to drive product and technology advancements, team expansion, and sales and marketing enhancements.
- LiaPlus AI provides multilingual support in 18 languages, handles millions of calls per hour, and integrates with existing B2B systems with less than 400 milliseconds of latency, offering cost-effective, high-quality customer service solutions.
- The platform has established strategic alliances across India, Africa, the Middle East, and Australia, targeting sectors like BFSI and e-commerce, and customizing services to meet regional market needs.
Customer support solutions provider LiaPlus AI has raised Rs 2 crore in a seed funding round led by Inflection Point Ventures (IPV), with participation from Chandigarh Angel Network and Growth91. The capital infusion will be directed towards advancing product and technology development, expanding the team, and enhancing sales and marketing efforts, the company stated in a press release.
Founded in 2023 by Shailesh Jaiswal and Smridhi Seth, LiaPlus AI is an innovative customer support platform that leverages artificial intelligence (AI) to offer multilingual support in 18 languages. The platform is designed to handle millions of calls per hour and is capable of understanding customer emotions in real time, operating continuously around the clock. LiaPlus AI has established a significant presence in India, the Middle East, Africa, and Australia, offering businesses a marketplace to quickly hire customer support employees and enable AI-driven task management.
LiaPlus AI uses high-quality data, prompts, and engineering to enhance the accuracy and relevance of its AI models. The platform ensures real-time customer interactions with a conversational latency of less than 400 milliseconds and integrates effortlessly with existing B2B systems, facilitating quick adoption for businesses. The startup is positioned as a cost-effective solution, providing competitive pricing without compromising on quality.
The company has also established strategic alliances across its key markets, including India, Africa, the Middle East, and Australia. It focuses on sectors like banking, financial services, insurance (BFSI), and e-commerce. LiaPlus AI’s platform is customized to meet regional needs, providing support in local languages to deliver personalized and effective customer service across these diverse markets.
The recent funding is expected to enable LiaPlus AI to accelerate its growth trajectory, enhance its technological capabilities, and expand its footprint in the AI-driven customer support domain. The company aims to solidify its position as a leader in the market by delivering innovative solutions tailored to the specific needs of its diverse clientele.
