Facebook is using a secret tool to delete messages from executives

According to Facebook, after mass data breach, users are still angry because they have not disclosed everything to its users. Facebook is using a secret tool to delete messages sent by its executives from the inboxes of the recipients to whom the message was sent. They do not disclose the deletion made by them to the recipients. Apart from disclosure, recipients even do not have any record that there was ever a message in the first place. So, if you send a Facebook message to Mark Zuckerberg, he would surely have a copy of this record. But, if he sends a message to you, he can easily reach into your inbox and delete the existence of his message. This tool was discovered by TechCrunch. TechCrunch noticed a typical inconsistency between emailed receipts of Facebook messages received (which could not be retracted by Facebook) and the actual messages and contents in Facebook inboxes. Revealing you, a two-sided conversation in which the replies messages sent by Mark Zuckerberg remained in the chat logs, while Mark’s messages were not present. It means, two-sided conversation is presented as a one-sided history.

According to Facebook, this change was made after the 2014 Sony Pictures hack in which there was a mass breach of data at the movie studio. It resulted in huge email histories being leaked for a number of executives. It even costed co-chair Amy Pascal lose her job.


To protect their executives’ communications, the change was made by Facebook following Sony Pictures hack. Facebook said Infomance that there is a limited retention period for Mark’s messages in Messenger. They have completely done this with legal obligations to preserve messages. But, as this tool is available only for Facebook executives, and not for the normal users, some users are angry. Using encryption feature in Messenger, normal Facebook users are also able to send disappearing messages since 2016. But, this do not function similar to the tool for executives, and cannot delete any sent messages older than 2016. According to Infomance, messages from Mark Zuckerberg older than four years were also included in the bulk of those deleted.

Facebook Chief Operating Officer on this

The news for the inbox-tampering broke when Facebook chief operating officer Sheryl Sandberg was making an apology tour of her own, following similar parade for Mark Zuckerberg earlier in the week. Sandberg agreed that they have made mistakes and the company needs to change everything. Company is trying to change everything learning from their mistakes. The statement from Sandberg seemed similar to that of Zuckerberg which he made for the Cambridge Analytica data breach. Sandberg also pointed out a second apparent data crisis at Facebook: the news that most of the company’s billions of accounts have had their data shared with unknown third parties by using the feature of user search tool.


Facebook has a feature for looking up for the people by searching with their name, email or phone number. Using this tool for searching users, someone made a directory with that information. Though all the information is public, but creating a directory of users’ information without their consent is not appropriate.

Disclaimer: This information is covered based on the latest research and development available. However, it may not fully reflect all current aspects of the subject matter.

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